"Lussent is proof of the talent and energy in our industry today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life."
Lussent AI for
Travel & Hosp.
Delivering seamless, 24/7 guest support for airlines, hotels, and booking platforms with intelligent AI agents.
Lussent Travel Agent — Live
“Hello! I'm your Lussent travel agent. I've detected a weather-related closure at MSP. 12 of your group's flights are affected.”
“Can you rebook the executive team first and send vouchers to the rest?”
“Done. The executive team is rebooked on the next available flight. $200 meal and hotel vouchers have been sent to all other affected travelers via the app.”
Type a message...
Handle Urgent Interactions
A unified platform for urgent rebookings, reliable updates, and complex itineraries, providing support at every step.
Be There When Plans Change
Delays and disruptions create urgent needs. Our AI workforce delivers instant answers, rebooking support and proactive updates to keep travelers informed.
Reliable Service Anytime
Travel never stops. Our AI workforce provides reliable, always-available support so customers get help whenever they need it.
Guide Complex Journeys
From coordinating flights and hotels to transfers and activities, our AI workforce simplifies complex itineraries and ensures customers are supported at every step.
The Agent Platform
Built for Enterprise
A single platform to build, manage, and monitor AI agents at global scale.
Secure Integrations
Connect agents securely to your systems and data to provide accurate answers, complete real-time tasks and hand off seamlessly to human agents when needed.
Full Customization
Build and configure agents end-to-end, from brand voice and workflows to knowledge and guardrails, giving you full control over how agents operate.
Omni-channel Support
Run agents that deliver instant, human-like assistance across voice, chat, and email, tuned to the tone and context of each channel.
Control & Visibility
Track and monitor your agents in real time with transparency into every interaction, while enforcing guardrails that ensure enterprise compliance.
Hear from Enterprises Trusting
Our Local Teams.
We don't just support your region – we obsess over getting it right. Language, culture, context – tuned precisely to your company.
Amazon
"Lussent is proof of the talent and energy in Latam today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life—an approach that supports Latam enterprises in becoming globally competitive."
Alvaro Echeverria
Director and GM Latin America, Amazon