"Kudos to the Lussent team for delivering such a reliable, end-to-end solution. The support has been fast, responsive, and consistently outstanding."
Lussent AI for
Healthcare
Modernizing healthcare support with secure, HIPAA-compliant AI agents that handle patient journeys with empathy.
Lussent Healthcare Agent — Live
“Hello! I'm your Lussent healthcare agent. I've finished analyzing last month's member utilization.”
“Are there any patterns in plan changes we should be aware of?”
“Yes, 12% of members in Group A shifted to HSA-compatible plans. I've prepared a report on the tax savings for the employer and recommendations for next year's benefit structure.”
Type a message...
Handle Critical Interactions
Customer service in healthcare is urgent, emotional and deeply personal, where every interaction shapes trust and care.
Empathy in Every Interaction
Customers often reach out in moments of stress or vulnerability. Our AI agents listen, explain and reassure with human-level empathy while resolving issues instantly.
Care Beyond Business Hours
Some issues can’t wait for office times. Our AI agents deliver secure, always-on support across voice, chat and email, handling customers when they need help most.
Guide Complex Journeys
From scheduling appointments to handling referrals, claims and authorizations, our AI agents simplify fragmented processes and ensure a seamless experience.
The Agent Platform
Built for Enterprise
A single platform to build, manage, and monitor AI agents at global scale.
Secure Integrations
Connect agents securely to your systems and data to provide accurate answers, complete real-time tasks and hand off seamlessly to human agents when needed.
Full Customization
Build and configure agents end-to-end, from brand voice and workflows to knowledge and guardrails, giving you full control over how agents operate.
Omni-channel Support
Run agents that deliver instant, human-like assistance across voice, chat, and email, tuned to the tone and context of each channel.
Control & Visibility
Track and monitor your agents in real time with transparency into every interaction, while enforcing guardrails that ensure enterprise compliance.
Hear from Enterprises Trusting
Our Local Teams.
We don't just support your region – we obsess over getting it right. Language, culture, context – tuned precisely to your company.
Amazon
"Lussent is proof of the talent and energy in Latam today. Collaborating with their team means moving fast, meeting high standards, and seeing scalable ideas come to life—an approach that supports Latam enterprises in becoming globally competitive."
Alvaro Echeverria
Director and GM Latin America, Amazon