Case study • Travel & Hospitality
Delight guests with agentic reservation & service flows
We helped a multi-brand group deliver dynamic pricing, instant rebooking, and AI concierge—lifting direct bookings by 18%.
- Unified inventory across PMS/CRS/OTA
- Agentic concierge in chat/WhatsApp
- Ancillary upsells (late checkout, lounge, transport)
- Real-time operations sync with housekeeping & F&B
Smart rebooking
- • Flight delay +2h → shift airport pickup automatically
- • VIP guest → free upgrade when occupancy < 85%
- • Local storm alert → push cancelation waivers
Challenges
- Fragmented inventory and pricing across brands & OTAs reduced margin.
- Service teams manually handled delays, rebookings, and special requests.
- Low personalization in digital channels suppressed direct conversion.
Our solution
We connected PMS/CRS, channel managers, and ops systems to an agent that personalizes offers, automates rebookings, and coordinates on-site teams with live context.
Agentic playbooks
Dynamic offers
Contextual upsells and loyalty-aware pricing on direct channels.
Ops sync
Housekeeping & F&B tasks trigger from live arrival/turnover changes.
- Overbooking protection
- Late checkout logic
- Mobile room readiness
Concierge automation
Local tips, transport, and issue resolution via chat with human handoff.
+18%
Direct bookings
+24%
Ancillary revenue / stay
−37%
Service resolution time
−28%
Operational incidents
"Our digital concierge feels human—yet scales to every property. Revenue and guest reviews both moved up."
Chief Digital Officer, Hotel Group
Verified Customer
Frequently asked questions
Create memorable, margin-friendly stays
Personalize every step from search to checkout.